OMBI · Returns & Refunds
Returns & Refunds
Clear terms, before you buy.
Faulty pieces: 2 days. If your piece arrives faulty or damaged, message us within 2 days of delivery on WhatsApp (+971 58 541 7224) or Instagram (@ombi.ae) with your order number and a clear photo or video. Once we’ve checked it, we’ll replace it with the same piece. If that piece is sold out, we’ll swap it for another piece of the same value.
Faulty pieces must come back with all parts and the original packaging.
No refunds
We don’t offer refunds or returns for change of mind, a size or colour picked by mistake, or wear and tear after delivery. Check the measurements and size guide before you order, or message us and we’ll help you pick.
Custom pieces
Name, letter and number pieces are made only after you reply YES to the design preview, so they can’t be returned unless they arrive faulty.
Requests made more than 2 days after delivery can’t be accepted.